Privacy Policy

1. Introduction

MPIC Holdings Ltd. ("MPIC", "we", "us", or "our"), a corporation incorporated in British Columbia, Canada, operates The AI Employee program and related websites and services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us.

We are committed to respecting your privacy and complying with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), and Canada's Anti-Spam Legislation (CASL).

By using our website, registering for our program, or communicating with us, you consent to the practices described in this policy.

2. Information We Collect

Information you provide directly

When you register for our program, book a call, submit an inquiry, or sign up for our mailing list, we may collect:

• Your full name
• Email address
• Phone number
• Business name and your role
• Team size and business details you share with us
• Payment information (processed through our payment provider — see Section 5)
• Any other information you voluntarily provide

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited and how you interact with the site
• Referral source (how you found us)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To deliver the program you registered for, including sending materials, calendar invites, and session details
• To respond to your inquiries and communicate with you about your account or registration
• To process payments and issue receipts
• To send you marketing emails and SMS messages about our program, cohorts, and related offerings (only with your consent)
• To improve our website, content, and services
• To comply with our legal obligations

4. Email and SMS Marketing (CASL Compliance)

We only send marketing emails and SMS messages to people who have expressly or impliedly consented to receive them, as required by Canada's Anti-Spam Legislation.

Every marketing email includes a clear unsubscribe link. Every marketing SMS includes instructions to reply STOP to opt out. Once you unsubscribe, we will remove you from that marketing list within 10 business days.

Transactional messages — such as booking confirmations, call reminders, receipts, and session details — are not considered marketing and will still be sent as needed for us to deliver services you've requested.

5. How We Share Your Information

We do not sell your personal information. We share it only with the following trusted third parties, strictly for the purposes of operating our business:

Service providers

• GoHighLevel (HighLevel Inc.) — CRM, email/SMS marketing, scheduling, and landing page hosting
• Stripe, Inc. — payment processing. Stripe handles credit card details directly; we do not store them.
• Google (Gmail, Calendar, Analytics) — email, scheduling, and website analytics

These providers are contractually required to protect your information and use it only for the purposes we authorize.

Legal requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety — or that of our users or others.

6. International Data Transfers

Some of our service providers (including Stripe and HighLevel) store data on servers located in the United States. By using our services, you understand that your personal information may be transferred to and processed in countries outside of Canada, which may have different data protection laws than your home jurisdiction.

7. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Active customer data: retained while you are a customer and for up to 7 years after for tax and legal compliance
• Marketing list data: retained until you unsubscribe or request deletion
• Inquiry/lead data: retained for up to 3 years from last contact

8. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Withdraw consent to our use of your information at any time (subject to legal or contractual restrictions)
• Request deletion of your information, where applicable
• File a complaint with the Office of the Privacy Commissioner of Canada or the BC Information and Privacy Commissioner

To exercise any of these rights, contact us at the email below.

9. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information, including encrypted connections (SSL/TLS), access controls, and vetted third-party providers. However, no system is 100% secure. We cannot guarantee absolute security, but we will notify you if a breach affecting your information occurs, as required by law.

10. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, measure site performance, and improve your experience. You can disable cookies in your browser settings, though some parts of the site may not work properly if you do.

We may also use tracking technologies to measure the effectiveness of our email and SMS communications.

11. Children's Privacy

Our services are intended for people 18 years of age or older. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated to you directly where required by law.